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Outlook Level 1 Secrets

This course is intended for people need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organising your mail, working with attachments, formatting message text, scheduling meetings, and responding to meeting invitations.


Getting Started with Outlook 2016

Navigate Outlook

Work with Messages

Simple Shortcuts

Access Outlook Help

Formatting Messages

Add Message Recipients

Check Spelling and Grammar

Format Message Content

Working with Attachments and Illustrations

Attach Files and Items

Add Illustrations to Messages

Manage Automatic Message Content

Customising Message Options

Customise Reading Options

Track Messages

Recall and Resend Messages

Organising Messages

Mark Messages

Organise Messages Using Folders


Managing Your Contacts

Create and Edit Contacts

View and Print Contacts


Working with the Calendar

View the Calendar

Create Appointments

Schedule Meetings

Print the Calendar

Working with Tasks and Notes

Create Tasks

Create Notes

Appendix A: Microsoft Office Outlook 2016 Exam 77-731

Appendix B: Microsoft Outlook 2016 Common Keyboard Shortcuts


You should have some keyboard skills and a basic understanding of Microsoft Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders is recommended.

If you are concerned contact us as we can provide Windows Basics training to anyone who has limited experience with computers or keyboards.

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Outlook Level 2 Productivity

This Advanced course takes experienced users of Outlook through more complex email actions and allows delegates to set rules and prioritise what they see in their Inbox. You will want to set Out of Office messages when you are away from your desk, and Archive emails you don't want to see in your Inbox but don't want to delete. Learn how to find specific messages with Search and how to use Categories throughout the package. When sharing your calendar or contacts, we can show you how to set up permissions.

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